CUSTOMER SERVICE

Delivery & Return

Delivery time
  • We dispatch orders within 1-2 working days of receiving them.
  • Orders have a delivery time of around 3-5 working days.
Returns & Exchange

Return is possible up to 14 days after you received your products. To be eligible for a return, items must be in the same condition as they were received, including any manuals, accessories, and in the original packaging.

We only replace items if they are defective or damaged. Please note, our replacement process requires the original item to be returned prior to shipping the replacement item.

Shipping cost

Czech Republic

80 CZK

Slovakia

7 EUR

Germany

7 EUR

Terms & Conditions

Tommy Lise s.r.o., with its registered office at V Jame 699/1, Nove Mesto, 110 00 Prague 1, Czech Republic, identification number: 07961995, registered at the Municipal Court in Prague

For the sale of goods through the online store located at www.tommylise.com

I. GENERAL

Terms and condition are entered into pursuant of Czech law and of it latest version.

These E-shop business terms and conditions (the “Conditions”) govern the legal relationship originating from purchase contracts between Tommylise.com, with registered office at V Jame 1, 110 00 Prague 1, Czech Republic, company ID No.: 07961995 and the Buyer (which includes both consumers and other customers).

If the Buyer is a consumer (i.e. any individual who, outside of his or her business activities or separate course of business, enters into a contract or has dealings with the entrepreneur), then the relations not specifically governed by these Conditions are governed by the Civil Code (Act No. 89/2012 Coll.), and the Consumer Protection Act (Act No. 634/1992 Coll.). If the Buyer is not a consumer, then the legal relationship based on a contract outside of these Conditions is governed by the Civil Code (Act No. 89/2012 Coll.).

II. ENTERING INTO A PURCHASE CONTRACT

1. If the Buyer is a consumer, the proposal of the purchase contract (offer) is implemented by displaying the offered products on the Seller’s E-shop website, in which the purchase contract becomes valid upon submission of order by the Buyer/ consumer and its receipt by the Seller. The Seller will then without delay confirm to the Buyer the receipt of the order through notification to a designated e-mail address; this notification, however, has no effect on the contract. Received orders may be changed only with the express consent of both Parties.

2. We recommend that the Buyer takes the opportunity to conduct a thorough review of the entire order prior to submitting the order to the Seller. The Buyer will then submit the order by clicking on “Confirm order”.

3. If the Buyer is not a consumer, then the proposal of the purchase contract is created when the Buyer submits the product order, and the purchase contract is valid upon the moment of delivery of the binding order confirmation by the Seller to the Buyer.

4. By the procedural process described above leading to the completion of the purchase contract, the Buyer confirms that he or she is familiar with the Conditions and agrees to them. The E-shop website presents an explicit option of reviewing the Conditions prior to submitting the order and we recommend all Buyers to use this opportunity and read through them in detail.

5. The illustrations, weights and dimensions of the products (goods) listed in the catalogue are purely informative, unless otherwise stated as binding.

6. The listed prices include VAT within the territory of the Czech Republic, beyond the Czech Republic the listed prices do not include VAT.

III. DELIVERY TIME, MANNER OF DELIVERY, FAILURE TO COLLECT GOODS

1. Delivery time is established by the Seller in the order confirmation. Delivery is considered complete on the day of the shipment of the order, the day the goods leave the inventory of the Seller, or on the day the goods are ready for collection by the Buyer. On this day, the Seller is then authorized to issue an invoice. The Seller has the right to partial deliveries of goods.

Delivery time may be extended in the event of any unexpected issues not caused by the Seller, such as unexpected events of force majeure, strikes, and other obstacles beyond the Seller’s control. The same is true for instances in which these issues may arise with the Seller’s suppliers. In such cases, financial claims for delays do not apply.

2. The manner of shipment of products is established in the order. Unless stipulated otherwise in writing, the Buyer shall pay the shipping costs, and the amount will be established in the order. The Buyer takes over risks of damage incurred to goods no later than at the time of shipment (submission of goods to the shipment facility).

IV. COMPENSATION – PAYMENT FOR GOODS

1. Purchases through the E-shop require a 100 % deposit in the amount of the order. If the required deposit is not paid within 14 days of the issuance of the order, the respective order is automatically cancelled. The contracted delivery time begins when the entire amount of the purchase price is paid to the account of the Seller listed in the order.

V. CONSUMER’S RIGHT TO WITHDRAW FROM THE CONTRACT

1. Pursuant to Section 1829 of the Civil Code, the Buyer, if he or she is a consumer, has the right to withdraw from the contract completed through the E-shop within 14 days of the receipt of goods. This right can be utilized only by consumers.

2. Pursuant to the provision of Section 1820, letter f) of the Civil Code, the Seller hereby provides consumers with information regarding the right to withdraw from the contract pursuant to Government Regulation No. 363/2013 Coll. for long-distance purchase contracts:

2.1 You have the right to withdraw from the contract within 14 days without specifying a reason.

2.2 You have the right to withdraw from the contract without specifying a reason within 14 days from the day after delivery of goods, i.e. from the day when you or your designated third party (other than the carrier) received the goods.

2.3 For the purposes of exercising the right to withdraw from the contract, you must so inform Tommylise.com, tel: +420 774926616, e-mail: info@tommylise.com in the form of a one-page legal transaction (such as a letter sent by post or by e-mail).

2.4 In order to comply with the time lim it of withdrawal from the contract, you need only to send the request to withdraw from the contract before the respective time period elapses.

2.5 Consequences of withdrawing from the contract

We will return your payment only after we receive the returned

a) Receipt of goods

Return or submit the goods to the Seller without undue delay, within 14 days from the withdrawal of the contract at the latest. In order to comply with the return period, items must be sent within 14 days.

b) Expenses related to product returns

Customer will be responsible for all expenses related to product returns.

c) Responsibility for depreciation in value of returned items

You are only responsible for depreciation in value of items resulting from handling these items in a manner that is inconsistent with the nature and character of the items, including their functionality.

3. For successful and easy returns, the Seller asks that the Buyer/consumer follows the procedures below:

a) Contact us with your request for withdrawal from the purchase contract, listing the number of the order, date of purchase and receipt of goods. After review, we will ask you to submit a written request for withdrawal from the contract and to return the items in question.

b) Please send the complete request with a copy of your order by registered mail or by e-mail to our invoice address.

c) Please send the items in question via registered, insured post to our invoice address. We are not responsible for loss or damage of return shipments. The items must be intact (including all documents and accessories), unused and repacked so that the original packaging is not damaged during transport. Do not send the returned goods by cash-on-delivery (such shipments will not be accepted).

4. Contract withdrawal is not possible in the following cases:

– if items are returned damaged (including damage to the original packaging), used or incomplete (missing documentation, warranty certificates, accessories, etc.),

– if ordered items include a custom order that is manufactured after the order was submitted, custom to the Buyer’s request for the Buyer himself or herself; such as products with custom upholstery, optional wood stain, or other custom order. Custom orders include items such as any E-shop items marked as “1 – 6 week availability”. These products are not in stock and are always manufactured upon individual customer request and demand.

– if the services provided during the product purchase have already been started; such as cover assembly at the manufacturer’s location.

Pursuant to the provision of Section 1837 d) of the Civil Code, it is not possible to withdraw from the contract in the aforementioned situations without providing a reason for withdrawal. Withdrawal from the purchase contract will not be approved upon failure to meet any of the conditions mentioned above. Items will subsequently be returned at the Buyer’s expense or stored in the Seller’s warehouse. The handling fee for item storage is 1.5 % per day of the invoiced amount (a fee including insurance of the stored items).

VI. CLAIMS, WARRANTY

1. With all shipments, the Buyer must check that they have received the correct items, check that they have received the full order, and inspect for any visible damages incurred during shipping, immediately upon the receipt. Any defects discovered must be recorded on the delivery note and confirmed by the haulier, otherwise they will not be approved. The Buyer must immediately notify the Seller in writing of any other defects discovered after unpacking the items. The Seller grants to the Buyer a quality guarantee for the period of two years from the date of delivery in addition to the statutory liability for defects of goods according to the Civil Code.

2. Buyers’ claims for damages must be based on the respective regulations of the Czech Civil Code and the claims regulations of the Seller.

3. The Seller is not responsible for defects, nor are defects covered by the quality guarantee in the following circumstances:

(a) the goods were demonstrably used contrary to the supplied by the Seller; and/

or (b) were used in a manner inappropriate to the functional properties or contrary to the function for which they were designed; and/or (c) were subsequently wilfully altered, changed or joined with other items not supplied by the Seller.

Claims will also not be honoured for minor discrepancies in dimensions and colour shades, particularly those caused by the natural character of the materials used. The Seller is also not responsible for claims for regular wear and tear caused by common use of items.

4. Unless the responsibility of defects can be subscribed to the Buyer, the Seller is responsible for defects, and is obliged to repair them. If the Seller proves that he is not responsible for the defect, the Buyer is obliged to reimburse the Seller any legitimate expenses related to repairs, plus a 20 % surcharge.

5. Pursuant to Section 1820, paragraph 1) letter j) of the Civil Code, for claims that were not resolved by the Seller’s claims representatives to the Buyer’s satisfaction, the Buyer holds the right to submit a complaint to the Czech courts, the Czech Trade Inspection, or the respective Trades Office for the Seller’s address.

VII. GOVERNING LAW, COURT JURISDICTION

1. The governing law is the law of the Czech Republic. Application of the United Nations Convention on Contracts for international sales of goods is expressly prohibited.

2. If any of the regulations of the Conditions are in conflict with the Civil Code of the Czech Republic, the respective regulation of the Civil Code shall apply; however, the remaining articles of the Conditions remain intact.

VIII. FINAL PROVISIONS AND VALIDITY OF THE CONDITIONS

1. Customers’ personal data is stored in accordance with current Czech laws, primarily Act No. 101/2000 Coll., on Personal Data Protection, as amended. By entering into purchase contract, the Buyer agrees with the processing and collection of his or her personal data in the Seller’s database following the successful completion of the contract unless he or she submits in writing his or her non-consent with this processing.

2. The Buyer has the right to access and alter his or her personal data, as well as other rights related to such personal data, as stipulated by law. Personal data can be removed from the database upon a written request by the customer. Customers’ personal data is fully protected from misuse or abuse. The supplier does not give out customers’ personal data to any third party. Exceptions include external carriers, to whom only the information necessary for product delivery is given.

3. The Sellers stores completed individual contracts in an electronic format and they are accessible only by the Seller.

4. The Buyer agrees with the use of remote communication systems when entering into the purchase contract. The costs incurred by the Buyer when using remote communication systems in connection with the purchase contract (internet connection fees or telephone fees) shall be paid by the Buyer.

5. By submitting an order through the E-shop, the Buyer confirms that he or she is familiar with the Conditions, agrees with them, and accepts them.

6. These E-shop business terms and conditions are valid as of 1. January 2016, and replace all previously issued E-shop business terms and conditions.

Privacy Policy

We respect the privacy rights of our online visitors and recognize the importance of protecting the information collected about you. We have adopted a corporate wide Privacy Policy that guides how we collect, store and use the information that you provide us with.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Tommy Lise website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at TommyLise.com, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.